Frequently Asked Questions
Find answers to common questions about our freight dispatching services. Get the information you need to make your experience with us smooth and efficient.
FAQ
Frequently Asked Queries
We provide dispatching, route optimization, load coordination, paperwork management, and shipment monitoring to help carriers maximize efficiency and revenue.
We use top load boards, broker networks, and industry connections to locate high-paying freight that fits your specific trucking needs and routes.
Yes, we dispatch dry vans, reefers, flatbeds, power-only units, and hotshots to ensure you always find the right loads.
Yes, we coordinate with brokers or find extra loads, optimizing your dispatching experience for maximum profit and efficiency every time.
Yes, we serve carriers across the U.S., securing freight in preferred lanes while ensuring smooth operations with minimal downtime or empty miles.
No, our services are flexible and contract-free, giving you the freedom to stop anytime without penalties or hidden fees involved.
Sign up by submitting your MC/DOT number, W9, insurance, and carrier agreement form to start receiving premium loads for dispatching.
We require your MC authority, insurance certificate, W9 form, and signed dispatch agreement to begin providing you with our services.
Yes, having an active MC and DOT number is mandatory to use our freight dispatch services and secure high-paying loads efficiently.
Yes, we provide multiple load options, and you always have the final decision on which ones to accept for dispatching.
We work with both owner-operators and fleets of any size, whether you have a single truck or multiple trucks operating.
No, but we can recommend reliable factoring companies that offer quick payment options to improve your cash flow and operations.
We charge a percentage per load, meaning you only pay when we successfully dispatch a load for your trucking business.
Payments come directly from brokers or shippers based on agreed-upon terms, ensuring you receive compensation without unnecessary delays.
We don’t process payments directly, but we work with brokers who offer quick pay and factoring solutions for faster earnings.
No, we are 100% transparent and only charge our agreed-upon dispatch percentage, with absolutely no hidden costs or surprise charges.
We do not process invoices, but we guide you on submitting paperwork properly to ensure you get paid on time.
We conduct credit checks on brokers before dispatching loads to reduce non-payment risks and ensure reliable financial transactions every time.
We use advanced tracking tools and maintain direct communication, ensuring real-time updates about your freight’s location and estimated delivery time.
Yes, we provide real-time updates and notify you about delays, ensuring you stay informed about your shipments at all times.
Notify us immediately, and we will assist with locating repair services or finding a replacement carrier to complete the shipment.
We optimize routes, monitor road conditions, and maintain constant communication to avoid delays and ensure shipments arrive on schedule.
It depends on the broker or shipper, but we’ll coordinate with them to accommodate changes whenever possible for your convenience.
You must report damage immediately to the broker and file a claim through your cargo insurance provider to seek proper compensation.
We help resolve disputes by negotiating, communicating, and finding solutions to ensure smooth operations for your trucking business.
Call us at (516) 865-4845 or email info@704dispatch.com for 24/7 assistance regarding your loads, routes, or dispatching concerns.
We will find a replacement load immediately to minimize downtime and ensure you continue earning without unnecessary waiting periods.
We don’t directly handle permits, but we can guide you through compliance requirements and connect you with trusted industry resources.
Yes, if needed, you can request to work with a different dispatcher for a better fit and improved service experience.
We offer 24/7 support, so you can contact us anytime to resolve urgent issues and keep your business running smoothly.